Refund Policy for IASSQUAD.IN
Effective Date: 1st January 2023
1. Refund Eligibility
At IAS SQUAD, we are committed to providing high-quality educational content and services. We understand that circumstances may change, and you may need to request a refund. Please review the following conditions to determine if you are eligible for a refund:
- Course Refunds: You may be eligible for a refund for a course subscription if you request it within 3 days from the date of purchase.
- Subscription Renewals: Subscription renewals are non-refundable. However, you can cancel your subscription to avoid future renewals.
2. Non-Refundable Items
The following items and situations are non-refundable:
- Online Courses: We do not provide refunds for online courses that you have subscribed.
- Course Materials: Any course materials, such as downloadable documents or resources, are non-refundable.
- Customized Services: Any personalized or customized educational services, including tutoring or coaching, are non-refundable once the service has been provided.
- Downloadable digital products that have been accessed or downloaded.
- Gift cards and promotional codes.
- Services that have already been provided, in part or in full.
3. Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to our customer support team at [email protected] with your refund request.
- Provide Proof: Include proof of purchase, such as your order number or transaction ID, in your refund request.
- Reason for Refund: Clearly state the reason for your refund request.
We will review your request within 7 business days and notify you of the decision. If your refund is approved, it will be processed using a payment method of your choice – (UPI/Net banking)
4. Late or Missing Refunds
If you have not received your refund within a reasonable timeframe, please follow these steps:
- Check Financial Account: Confirm whether the refund has been processed by checking your bank account, credit card statement, or payment account.
- Contact Payment Provider: If there is a delay, contact your bank, credit card company, or payment provider for information on the refund’s status.
- Contact Customer Support: If you continue to experience issues, please contact our customer support team for assistance.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email protected]